Terms & Conditions – Avidik Ventures

Website: https://avidikventures.co.ke/

Last Updated: 13 October 2026

1. Introduction

Welcome to Avidik Ventures (“we,” “our,” or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our website, https://avidikventures.co.ke/ (“Website”), including browsing, purchasing products, creating customer accounts, and accessing our services.

Avidik Ventures is a Kenya-based business specializing in printers, photocopiers, toners and cartridges, computers, networking equipment, electronics, accessories, and related technology products.

By accessing or using our Website, you agree to comply with these Terms and Conditions, subject to applicable laws.

If you do not agree with these Terms, please discontinue using our Website.

2. Eligibility

Customers must be at least 18 years old or otherwise legally capable of entering into a binding contract under applicable Kenyan law to make purchases on our Website.

By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement and that the information you provide is accurate and complete.

3. Products and Services

Avidik Ventures offers a range of technology products, including but not limited to:

Laptops and desktop computers
Photocopiers, toners, cartridges and spare parts
Computer accessories and peripherals
Printers and related accessories
Networking equipment
Storage devices and computer components
Electronics and other technology-related products

All products displayed on our Website are subject to availability.

We make reasonable efforts to ensure that product descriptions, specifications, images, and prices are accurate and up to date.

However, product images may be for illustration purposes, and minor variations in packaging or appearance may occur.

Customers are encouraged to confirm important product specifications before placing an order.

We reserve the right to update, replace, or discontinue products without prior notice, subject to existing confirmed orders and applicable consumer rights.

4. Product Pricing

All prices displayed on our Website are in Kenyan Shillings (KES) unless otherwise indicated.

We reserve the right to update product prices to reflect changes in supplier costs, currency exchange rates, taxes, import duties, or other business expenses.

Price changes will not ordinarily affect orders that have already been accepted and confirmed.

Pricing Errors

While we strive to maintain accurate pricing, occasional errors may occur.

If a product is listed at an incorrect price, we will contact the customer before processing the affected order.

Customers may choose to proceed at the corrected price or cancel the affected order.

Where payment has already been received and the order is cancelled, the amount paid will be refunded in accordance with applicable law.

We will not substitute a higher price without the customer’s agreement.

5. Orders and Order Confirmation

By placing an order through our Website, you agree to provide accurate billing, contact, and delivery information.

After placing an order, you may receive an automated confirmation email or notification.

An automated order acknowledgment does not necessarily confirm that the order has been accepted for fulfillment.

Orders are subject to:

Product availability
Successful payment verification
Accurate customer information
Delivery feasibility
Fraud prevention and security checks

If we cannot fulfill an order, we will notify the customer and provide an appropriate resolution, including a refund where applicable.

6. Payment Methods

Avidik Ventures accepts payment through the methods displayed at checkout, which may include:

M-Pesa
Bank transfers
Supported online payment gateways
Other approved payment methods

Full payment may be required before an order is dispatched, unless alternative arrangements have been expressly agreed upon.

Customers should only make payments using officially provided Avidik Ventures payment instructions.

Payment Security

We will never request your M-Pesa PIN, banking password, or other confidential authentication credentials.

We reserve the right to verify transactions before dispatching products.

Orders associated with suspicious or potentially fraudulent payments may be placed on hold while verification is conducted.

7. Shipping and Delivery

Avidik Ventures aims to process and dispatch confirmed orders promptly.

Delivery timelines depend on:

Customer location
Product availability
Payment confirmation
Courier availability
Weather, transport, or other logistical conditions

Shipping fees and available delivery options will be communicated during checkout or before order confirmation.

Customers are responsible for providing accurate delivery details and remaining reachable for delivery coordination.

Where a delivery delay occurs, we will make reasonable efforts to notify the customer and provide updated information.

If an order is not delivered within the agreed period, customers may contact us for assistance under our Refunds & Returns Policy.

Nothing in this section limits any legal rights arising from non-delivery or unreasonable delay.

8. Returns, Refunds, and Exchanges

Avidik Ventures accepts eligible returns, refund requests, and exchanges in accordance with our published Refunds & Returns Policy.

Our policy addresses:

Damaged or defective products received upon delivery
Undelivered orders
Products covered by manufacturer warranties
Incorrectly supplied products
Eligible change-of-mind returns
Order cancellations and approved refunds

Customers are encouraged to report products damaged during delivery within 48 hours to facilitate prompt investigation.

Voluntary change-of-mind returns may be requested within 7 calendar days of delivery, subject to the eligibility requirements and approval process described in our Refunds & Returns Policy.

Approved refunds are generally initiated within 3 business days after the applicable verification and approval process.

These timelines and conditions do not limit any statutory rights available under Kenyan law.

For full details, please refer to the Refunds & Returns Policy published on our Website.

9. Product Warranties

Certain products sold by Avidik Ventures may include manufacturer or supplier warranties.

Warranty periods and conditions vary depending on the product, manufacturer, and applicable warranty documentation.

Customers should retain their purchase receipts, invoices, and warranty documents.

Warranty coverage may exclude damage caused by:

Accidental drops or physical impact
Liquid exposure
Improper electrical connections or power surges
Unauthorized repairs or modifications
Improper installation or misuse
Other circumstances expressly excluded under a valid manufacturer’s warranty

Warranty exclusions do not override applicable statutory consumer protections.

Where a product develops a fault during the warranty period, customers should contact Avidik Ventures for assistance with the relevant warranty procedure.

10. Customer Accounts

Customers who create accounts on our Website are responsible for maintaining the confidentiality of their login credentials.

You agree to:

Provide accurate registration information
Maintain the security of your password
Notify us of suspected unauthorized account access
Avoid sharing account credentials with unauthorized persons

We may suspend or restrict accounts involved in fraudulent activity, security violations, or serious breaches of these Terms, subject to applicable law.

11. Product Availability and Stock Management

Product availability may change without prior notice.

Although we aim to keep stock information accurate, a product displayed as available may occasionally become unavailable due to inventory updates or supplier delays.

If a purchased product becomes unavailable, we will contact the customer to discuss an appropriate solution.

This may include an alternative product with the customer’s consent, a revised delivery arrangement, or a refund.

We will not replace an ordered product with a different model without the customer’s agreement.

12. Order Cancellations

Customers may request cancellation before an order has been dispatched.

Cancellation requests should be submitted through our official customer support channels.

Orders that have already been dispatched may be subject to our published Returns & Refunds Policy.

Special-order or customized products may have additional cancellation conditions disclosed before purchase.

Any cancellation restrictions remain subject to applicable consumer protection laws.

13. Website Usage

By using our Website, you agree not to:

Engage in fraudulent or unlawful activities
Attempt unauthorized access to our systems
Introduce malware, viruses, or harmful code
Interfere with Website functionality or security
Use automated tools to disrupt Website operations
Submit false or misleading order information
Infringe upon our intellectual property rights

We reserve the right to restrict access where reasonably necessary to protect our Website, customers, and business operations.

14. Intellectual Property

All original content on the Avidik Ventures Website, including text, graphics, logos, website designs, and other materials, is owned by Avidik Ventures or used under appropriate authorization.

Product names, trademarks, and brand logos belonging to third-party manufacturers remain the property of their respective owners.

Website content may not be copied, reproduced, distributed, or commercially exploited without the appropriate permission, except where permitted by law.

15. Privacy and Data Protection

Avidik Ventures respects customers’ privacy and is committed to handling personal information responsibly.

We process personal information in accordance with our published Privacy Policy and applicable Kenyan data protection laws, including the Data Protection Act, 2019.

Information collected during checkout, account registration, or customer communication may be used for order processing, delivery coordination, customer support, and other lawful business purposes.

For further details, please review our Privacy Policy available on our Website.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Avidik Ventures will not be liable for indirect or consequential losses arising from Website interruptions, unauthorized third-party activities, or circumstances beyond our reasonable control.

We make reasonable efforts to ensure that our Website operates reliably and securely but cannot guarantee uninterrupted access at all times.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable consumer rights and remedies for defective or misdescribed products.

17. Third-Party Services and External Links

Our Website may contain links to third-party websites, payment processors, delivery providers, or manufacturer websites.

These external services operate under their respective terms and privacy policies.

Avidik Ventures is not responsible for the independent content or practices of third-party websites, except where responsibility arises under applicable law.

Customers are encouraged to review relevant third-party terms before using external services.

18. Force Majeure

Avidik Ventures will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, major transport disruptions, government restrictions, widespread telecommunications failures, or other extraordinary circumstances.

Where such events affect an order, we will make reasonable efforts to communicate with the customer and arrange an appropriate resolution.

This provision does not remove any statutory rights to refunds or other remedies.

19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya.

Any disputes arising from purchases or Website usage shall be addressed in accordance with applicable Kenyan law.

Customers are encouraged to contact our Customer Support team first so that we can attempt to resolve concerns promptly and fairly.

Nothing in these Terms prevents a customer from exercising applicable legal rights or seeking assistance from a competent regulatory authority or court.

20. Changes to These Terms and Conditions

Avidik Ventures may update these Terms and Conditions to reflect changes in business operations, Website functionality, applicable laws, or company policies.

Updates will be published on this page with a revised “Last Updated” date.

Material changes affecting existing orders will be handled in accordance with the terms applicable to those orders and relevant legal requirements.

We encourage customers to review this page periodically.

21. Contact Information

For questions about these Terms and Conditions, product purchases, payments, deliveries, or other inquiries, please contact:

Avidik Ventures

Website: https://avidikventures.co.ke/

Phone: +254 790 722 512

Email: sales@avidikventures.co.ke

Address: Moi Avenue, Royalty House, Shop C3, opposite Mount Kenya University, Nairobi

Country: Kenya

Our Customer Support team will be happy to assist you.