Website: https://avidikventures.co.ke/

Last Updated: 26 October 2026

This Shipping Policy explains where Avidik Ventures delivers, how orders are processed and shipped, how long delivery usually takes, what delivery costs, and what to do if there is a problem with your delivery.

1. Where We Deliver

We deliver to customers across Kenya. Delivery options, estimated times and fees depend on the product and the delivery location.

Delivery area Delivery method Estimated delivery time Delivery fee
Nairobi and surrounding areas courier / rider same day or 1 business day calculated at checkout
Other major towns in Kenya courier 2 to 3 business days based on location/parcel service
Collection from our shop pickup once your order is confirmed and ready Free

If you are unsure whether we can deliver to your location, please contact us before ordering.

2. Order Processing

We process an order once payment has been received and verified. Payment methods are M-Pesa, bank transfer and the online payment options shown at checkout.

Processing time: within 1 business day after payment is confirmed.

Business days are Monday to Saturday, excluding Kenyan public holidays.

We may contact you before dispatch to confirm product availability, delivery details or payment.

3. Shipping Methods

Depending on the product and your location, your order may be delivered by:

  • our own delivery team or riders (Nairobi)
  • courier or parcel service
  • collection from our shop

We confirm the delivery method with you before dispatch.

4. Estimated Delivery Times

Delivery times in the table above are estimates and start after your order has been processed. They are not guaranteed. Delivery can be delayed by factors such as courier availability, transport disruptions, weather, or incorrect or incomplete delivery details.

If your order is delayed, we will make reasonable efforts to tell you and give you an updated delivery time.

5. Shipping Fees

Delivery fees depend on the delivery location and the size and weight of the items. The fee is shown at checkout or confirmed to you before you pay.

6. Large and Specialised Equipment

Printers, photocopiers and other large or heavy equipment may need special handling. Delivery, and installation where you request it, is arranged with you directly. We confirm the delivery date and any extra charges before you pay.

7. Tracking Your Order

Once your order has been dispatched we will contact you by phone or email with the delivery details. Where the courier provides a tracking number, we will send it to you. You can also call or email us at any time for an update on your order.

8. Delivery Problems

Damaged, faulty or incorrect items. Please check your order on delivery and contact us as soon as possible, preferably within 48 hours of delivery. Send your order number and photographs where you can. See our Refunds & Returns Policy for how we resolve these cases.

Order not received. If you have paid and have not received your order within 5 business days after the agreed or communicated delivery date, contact us with your order number and payment confirmation. We will investigate with the courier and offer a solution, which may include re-delivery or a refund.

Missed delivery. Please keep your phone on and be available to receive your order. If we cannot reach you, we will contact you to arrange a new delivery time.

Nothing in this policy limits your rights under Kenyan consumer protection law.

9. Your Delivery Details

Please give an accurate delivery address and a phone number where you can be reached. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.

10. Contact Us

For questions about shipping and delivery, please contact:

Avidik Ventures

Address: Moi Avenue, Royalty House, Shop C3, opposite Mount Kenya University, Nairobi

Phone: +254 790 722 512

Email: sales@avidikventures.co.ke

Country: Kenya