Privacy Policy – Avidik Ventures

Website: https://avidikventures.co.ke/

Last Updated: 11 October 2026

1. Who We Are

Welcome to Avidik Ventures. Our website address is https://avidikventures.co.ke/.

Avidik Ventures is a Kenya-based business specializing in printers, photocopiers, toners and cartridges, computers, networking equipment, electronics, and related technology products.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, create an account, make a purchase, or communicate with us.

2. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

Full name
Email address
Telephone number
Billing and delivery addresses
Account registration details
Order and purchase history
Customer service communications

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage and navigation information
Cookies and similar technologies

Payment Information

When you make a purchase, payment information may be processed through our supported payment providers, including M-Pesa, bank transfers, or other payment methods available at checkout.

We may retain transaction references, payment status, and other information necessary to verify payments and maintain financial records.

We do not intentionally store customers’ complete payment card details on our website.

3. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

Processing and fulfilling customer orders
Confirming payments and issuing receipts or invoices
Arranging product deliveries
Communicating order updates
Providing customer support
Managing customer accounts
Processing returns, refunds, and warranty claims
Improving our website and shopping experience
Preventing fraudulent transactions and unauthorized access
Complying with applicable legal and regulatory obligations
Sending promotional communications where permitted by law

We process personal data only where there is an appropriate lawful basis, such as fulfilling a contract, complying with legal obligations, obtaining consent, or pursuing legitimate interests where permitted.

4. Comments and Reviews

When visitors leave comments or product reviews on our website, we collect the information entered in the relevant form, along with the visitor’s IP address and browser user agent information to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service to determine whether you use it.

The Gravatar privacy policy is available at https://automattic.com/privacy/.

Once a comment or review is approved, your display name, review, and profile picture, where applicable, may become publicly visible.

5. Cookies

Avidik Ventures uses cookies to improve website functionality, enhance the shopping experience, and remember certain user preferences.

Cookies may be used for:

Maintaining shopping cart contents
Remembering login sessions
Saving website preferences
Supporting checkout functionality
Understanding website performance and visitor activity
Supporting advertising and analytics tools, where enabled

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies generally last for one year.

When you log in, cookies may be used to save your login details and display preferences. Login cookies generally last for two days, while screen preference cookies may last for one year.

If you select “Remember Me,” your login may remain active for two weeks.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect shopping cart, checkout, or account functionality.

Where required by law, we will obtain consent before placing non-essential cookies.

6. Online Orders and WooCommerce

Our website may use WooCommerce to manage online shopping and customer orders.

When you purchase a product, we may collect information necessary to complete your transaction, including:

Products purchased
Order value and payment status
Customer name and contact details
Billing and shipping information
Delivery instructions
Transaction and order references

This information is used to process orders, provide customer support, manage inventory, handle refunds, and maintain required business records.

7. Payment Security

We take reasonable precautions to protect payment-related information.

Payments may be processed through third-party payment service providers, each operating under its own privacy and security policies.

Avidik Ventures does not request customers to disclose their M-Pesa PINs, online banking passwords, or other confidential authentication credentials.

Customers should use only the payment methods and instructions officially provided by Avidik Ventures.

8. Sharing Your Personal Information

We do not sell customers’ personal information.

We may share necessary information with trusted third parties, including:

Payment service providers for transaction processing
Courier and delivery companies for order fulfillment
Website hosting and technical service providers
Email and communication service providers
Analytics and advertising providers, where applicable
Government authorities or regulators when legally required

We share only the information reasonably necessary for the relevant service or legal purpose.

Where applicable, service providers are expected to handle personal information securely and in accordance with relevant data protection requirements.

9. Embedded Content From Other Websites

Our website may include embedded content such as videos, images, maps, or other materials from third-party websites.

Embedded content behaves similarly to visiting the external website directly.

These third-party websites may collect information about you, use cookies, and monitor your interactions according to their own privacy policies.

We encourage you to review the privacy policies of any external services you use.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to meet applicable legal obligations.

Order records, invoices, and transaction details may be retained for accounting, taxation, warranty, dispute resolution, and other lawful business purposes.

Customer account information may be retained while the account remains active or as otherwise required.

Comments and associated metadata may be retained to help recognize and approve follow-up comments.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

11. Your Data Protection Rights

Under Kenya’s Data Protection Act, 2019, and other applicable laws, you may have the right to:

Be informed about how your personal information is used
Access personal information we hold about you
Request correction of inaccurate or misleading information
Object to certain processing activities
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Request data portability where applicable

Requests may be subject to legal exceptions, including obligations to retain transaction and financial records.

You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya if you believe your data protection rights have been violated.

12. Data Security

We implement reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include secure website connections, access controls, software updates, and security monitoring.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

13. International Data Transfers

Some website hosting, payment, analytics, or communication service providers may process information outside Kenya.

Where personal information is transferred internationally, we will take appropriate measures to comply with applicable Kenyan data protection requirements.

14. Marketing Communications

We may send customers information about products, promotions, special offers, and business updates where permitted by law.

Where consent is required, promotional messages will be sent only after obtaining the necessary consent.

Customers may withdraw consent or unsubscribe from marketing communications at any time.

Transactional communications, such as order confirmations, payment updates, and delivery notifications, may still be sent when necessary to fulfill purchases.

15. Children’s Privacy

Our website is intended for customers who are legally permitted to make purchases.

We do not knowingly collect children’s personal information without an appropriate lawful basis and any required parental or guardian authorization.

If we become aware that children’s personal information has been collected improperly, we will take appropriate corrective action.

16. Changes to This Privacy Policy

Avidik Ventures reserves the right to update this Privacy Policy to reflect changes in our business operations, website functionality, legal requirements, or data protection practices.

Any updates will be published on this page with a revised effective date.

We encourage visitors to review this policy periodically.

17. Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or other privacy-related inquiries, please contact:

Avidik Ventures

Website: https://avidikventures.co.ke/

Address: Moi Avenue, Royalty House, Shop C3, opposite Mount Kenya University, Nairobi

Phone: +254 790 722 512

Email: sales@avidikventures.co.ke

Country: Kenya